Cancellation & Refund Policy

Last updated: 24 August 2026

Okyanusi Ltd
Company number: 12043593
Registered office: 45B Meads Road, London, England, N22 6RN
Email: [email protected]

This policy explains cancellation and refund rights for digital content, courses, memberships, subscriptions and services. It does not exclude any mandatory consumer right.

1. Digital content and online courses

UK consumers normally have 14 days to cancel a distance contract. Digital content may be supplied during that period only after prior express consent to immediate supply and acknowledgement that the cancellation right will be lost. When both are recorded and access begins, the statutory cancellation right for that digital content ends. If access has not begun, or the required consent, acknowledgement or durable confirmation is missing, statutory cancellation rights remain available.

Consumers in the EU/EEA normally have a 14-day withdrawal right for distance contracts under the national law implementing the Consumer Rights Directive. For paid digital content not supplied on a tangible medium, that right is lost only after supply begins with prior express consent, acknowledgement of the loss of the right, and the required contract confirmation. National mandatory rules in the consumer’s country continue to apply.

For consumers in Türkiye, distance education performed electronically and intangible digital content delivered immediately may be excluded from the withdrawal right under Article 15 of the Distance Contracts Regulation. Required pre-contract information and rights for defective or non-conforming supply remain.

2. Services

If you expressly ask us to begin a service during the cancellation period and then cancel before it is complete, we may deduct a proportionate amount for work already supplied. The cancellation right ends after full performance only where the legally required early-start request and acknowledgement were obtained. If we have not started, a valid cancellation receives a full refund.

3. Faulty, misdescribed or unavailable supply

A “no refund” label never removes mandatory rights. If digital content is faulty, materially different from its description, inaccessible because of our systems, or a service is not performed with reasonable care and skill, contact us. Depending on the law and circumstances—including national laws implementing EU Directive 2019/770—the remedy may be restored access, correction or bringing into conformity, repair, replacement, repeat performance, price reduction, termination or refund. We may ask for reasonable diagnostic information and a chance to fix the issue where the law permits.

4. No outcome-based refunds

Dissatisfaction with business results, revenue, sales, platform approval, suspension or a third-party account decision is not by itself proof that educational content was faulty or misdescribed. Results are not guaranteed. This does not affect a claim based on a specific false description, defect or failure to supply.

5. Subscriptions

You may cancel future renewal using the account controls offered or by emailing us. Cancellation prevents future charges but does not normally refund a completed or partly elapsed billing period unless the offer or mandatory law says otherwise. An unauthorised or duplicate charge will be investigated promptly.

6. How to request a remedy

Email [email protected] with: order number, purchase email, product or service name, date, a clear description of the issue, steps already tried, relevant screenshot if safe, and the remedy requested. Do not send full card numbers or passwords.

7. Timing and method

We aim to acknowledge within 2 business days and provide a substantive response within 14 business days. Where a refund is due, it is issued to the original payment method within the legal period. The payment provider or bank may take additional time to display it. We provide the available provider reference; the customer’s bank controls final posting.

8. Goodwill

We may offer a goodwill credit, extension or refund outside legal obligations. A goodwill decision is case-specific and does not create a general right or change this policy.

9. Chargebacks and abuse

Please contact us first so we can investigate. We may provide the payment provider with the order, consent, delivery, access and communication records relevant to a chargeback. We do not penalise a consumer for exercising a lawful right. Fraud, duplicate recovery or abusive conduct may be addressed through the provider or lawful channels.

10. Complaints and law

English law applies, while consumers retain mandatory rights and court access available in the country where they live, including applicable EU/EEA or Turkish consumer protections. If a complaint cannot be resolved, we will provide information about any ADR arrangement in which we are required to participate. The former EU Online Dispute Resolution platform is no longer referenced because it has been discontinued.