Effective date: 23 July 2026
Last updated: 23 July 2026
This Refund Policy applies to purchases made from Okyanusi Ltd through okyanusi.com. It sits alongside our Terms of Service and reflects your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“CCR 2013”) and the Consumer Rights Act 2015 (“CRA 2015”).
⚠️ Company details to verify before publication. Confirm Companies House number and registered office address before publishing.
Company: Okyanusi Ltd
Company number: 12043593
Registered office: 45b Meads Road, London N22 6RN, United Kingdom
Contact: [email protected]
1. Your 14-day right to cancel (Consumers)
If you are a Consumer resident in the UK or the EU, you normally have 14 calendar days from the date of purchase to cancel your order and receive a full refund, without giving any reason. This is your statutory right under CCR 2013.
Important exception for digital content. Regulation 37(1)(a) of the CCR 2013 says the 14-day right to cancel is lost for digital content once (a) you have expressly consented to the supply beginning inside the cancellation period, and (b) you have acknowledged that you lose the right to cancel by doing so.
When you buy a course, membership or subscription from us, the checkout asks you to tick a box to (i) consent to immediate access to the digital content and (ii) acknowledge that this waives the 14-day right to cancel. If you tick that box and then access any of the content, we cannot process a statutory 14-day refund.
If you have not accessed any of the content, the 14-day right to cancel still applies. Contact us at [email protected] within 14 days.
2. Our goodwill refund window
Beyond the statutory rules, and to keep things fair, we offer a goodwill refund on your first payment for a course or subscription if you email [email protected] within 7 days of purchase, provided that no more than 20% of the video content has been watched and no downloadable materials have been downloaded. This is discretionary and does not affect your statutory rights.
3. Ongoing subscription payments
Cancelling stops future renewals. Cancel any time via your account or by emailing [email protected]. Access continues until the end of the paid period; we do not pro-rate mid-period refunds unless the law requires it.
Renewal by mistake. If you were charged for a renewal you clearly did not intend (for example, you emailed to cancel and it was not processed), tell us within 14 days of the renewal charge and we will refund it as a goodwill gesture. Renewals more than 14 days old are non-refundable except where required by law.
4. Faulty or misdescribed digital content (CRA 2015)
Under Chapter 3 of the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described. If it is not, and we cannot fix the issue within a reasonable time and without significant inconvenience, you are entitled to a price reduction or, in some cases, a full refund.
If you think content you have accessed is faulty, misdescribed, or falls short of the promised quality, email [email protected] with:
– your order reference and email address on file;
– the specific course or module you are unhappy with;
– a description of the problem;
– any screenshots or details that help us diagnose it.
We will investigate and respond within 5 business days.
5. How refunds are processed
Approved refunds are made to the same payment method used for the purchase (Stripe or PayPal). Once approved:
– Stripe (card): typically 5–10 business days to appear on your statement.
– PayPal: typically 3–5 business days back to your PayPal balance or funding source.
If you paid in a currency other than GBP, exchange rate movements between purchase and refund are outside our control.
6. Exceptions and non-refundable items
The following are not refundable except where the law requires:
– content you have already substantially consumed (see Section 1);
– one-off live workshops, mentoring calls or events after they have taken place;
– promotional or free bonuses attached to a paid purchase;
– items purchased under a “final sale” promotion where this was clearly stated at checkout.
7. Chargebacks
Please contact us before initiating a chargeback with your bank or PayPal. Most disputes can be resolved quickly by email. Fraudulent or abusive chargebacks may result in account suspension and legal recovery of amounts due.
8. How to request a refund
Email [email protected] with:
– subject line “Refund request”;
– your order reference and the email address on your account;
– the reason for the request;
– for CCR 14-day cancellations, a clear statement that you are cancelling the contract.
We will acknowledge within 2 business days and complete the refund, where due, within 14 calendar days of receiving your notice.
9. Your other rights
Nothing in this policy affects your statutory rights as a Consumer. You can find out more from Citizens Advice at https://www.citizensadvice.org.uk or on 0808 223 1133.
If we cannot resolve a complaint you are welcome to raise it with the Chartered Trading Standards Institute or via the EU Online Dispute Resolution platform if you are in the EU: https://ec.europa.eu/consumers/odr.
10. Contact
Okyanusi Ltd
Company number: 12043593
Registered office: 45b Meads Road, London N22 6RN, United Kingdom
Email: [email protected]